Refund policy

30-Day Money-Back Guarantee

We want you and your dog to love Nuelya. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will issue a full refund. No return shipment needed, no questions asked.

To request a refund, email support@nuelya.com with your order number. Refunds are processed within 3-5 business days to your original payment method.

If your order arrives damaged or incorrect, send us a photo and we will send a replacement or refund immediately.